Get it fixed.
Or get paid to fix it.
Tonton Fix is a home-services app for Mauritius. Every customer and provider is identity-verified, and you decide what “done” means: if the job isn't done to your own criteria, you can get your money back.
How it works
Simple for customers. Simple for providers.
Post a job, get quotes, pay safely. Or find a job nearby, do it well, get paid.
If you need a job done
- Post your jobDescribe it, add photos and say when you need it. Plumbing, electrics, aircon, painting, cleaning, gardening, and also haircuts at home, babysitting, tutoring, phone and laptop repair, a mobile car wash and much more.
- Compare quotesLocal providers send you their prices. Compare them using their profile, experience and reviews. The one you pick is identity-verified before you pay.
- Pay safely, get it doneChoose your provider and pay through the app. When the work is done you confirm it, or report a problem and the payment stays held.
If you want to earn
- Create your profileAdd your photo and your trade. You only verify your identity once a customer picks you.
- Quote on jobs near youBrowse open jobs and send your price. Contact details open up once the customer has chosen you and paid.
- Do the job, get paidThe customer's payment is secured before you start. Upload photos or video of the finished work and your payout follows the customer's confirmation.
Trust and safety
Verified on both sides.
Most home-job problems start with not knowing who you're dealing with. Tonton Fix checks everyone before money moves.
Identity checks for everyone
Customers and providers verify with an ID document, proof of address and a short live video. A person reviews each one. Customers verify before they pay; providers verify as soon as a customer picks them, before any money moves.
Payment held until you confirm
Customers pay through the app and the money is held. The provider uploads photo or video evidence of the finished work. You confirm it, or report a problem and a person decides, using the criteria you wrote.
Disputes decided on evidence
If something goes wrong, a person looks at the evidence from both sides and decides, within clear time limits.
Privacy until payment
Names and contact details stay hidden until payment is secured, so both sides are protected from the start.
Honest two-way reviews
Customers and providers rate each other. Reviews stay hidden until both have submitted, so nobody writes to please the other.
One place for everything
The job, the chat and the payment all happen inside the app, which gives both sides a clear record.
Your guarantee
You decide what “done” means. That decides the refund.
When you post a job, you write the criteria that finished work must meet. Providers see them before they quote. If the finished work doesn't meet them, you can get your money back.
You write the test
Your criteria are the standard, not our opinion and not the provider's. Providers see them before they quote, so there are no surprises.
Payment waits
The provider is paid when you confirm the job is done. If you don't respond and don't report a problem, it is released automatically after 48 hours (1 hour for instant jobs).
Evidence decides
Report a problem and payment stays held. A person compares the photos with the criteria you wrote and gives a written decision. You can appeal within 72 hours.
Fair to both sides, and we don't gain from refusing.
We only earn when a job is completed, so you could fairly ask whether we lean against refunds. We don't: on a full refund you get our service fee back and we take no commission. Decisions follow your written criteria and the photos, and every one is recorded with its reasons.
Why it works for both sides
Safer and faster, whichever side you're on.
For customers
- Every provider is identity-verified before you pay
- Compare quotes before you decide
- Your payment is protected: if the job doesn't meet the criteria you wrote, you can get your money back
- Chores sorted fast, so you can get on with your day
For providers
- Customers are identity-verified too
- Find work quickly, including small jobs
- Payment secured before you start
- A clear record and reviews that build your reputation
Imagine this
Two ways it can go.
Illustrative examples, not real customer stories.
The leaves can wait. Your plans can't.
Mum asked you to rake the leaves, but your friends are waiting. You post the job, a provider takes it and verifies their identity before you pay, and your payment only goes through once you've seen the evidence it's done. Raked, paid, and you're out the door.
A bill due today and not enough cash.
You log in, pick up a Rs 2000 job near you, do it well, and get paid. Bill sorted, and you knew the customer's identity had been checked before you started.
FAQ
Questions people ask
Is Tonton Fix live?
Not yet. We're launching soon in Mauritius. Join the waitlist and we'll email you when we open in your area.
Does it cost anything to join?
Joining the waitlist is free. Once the app opens, any service fee is shown to you before you pay or send a quote.
What jobs can I post?
Everyday jobs at home: repairs and building work (plumbing, electrical, aircon, painting), cleaning and household help, garden and tree work, beauty at home (haircut, barber, nails, massage), babysitting and pet care, lessons and tutoring, phone, laptop and TV repair, car wash, delivery and errands, and event help. If you can't find your job in the list, choose Other and describe it.
Who are the providers?
Independent local tradespeople and helpers. Each one verifies their identity as soon as a customer picks them, before any payment is made.
Why do you check ID?
Because one person is letting another into their home, or working for a stranger. Checking identity on both sides makes it safer, and means payments go to a real person.
How is my payment protected?
You pay through the app. The provider uploads photo or video evidence when the job is done, and you confirm it or report a problem. If you report a problem, payment stays held and a person reviews the evidence from both sides against the criteria you wrote. If you don't respond within the time limit and haven't reported a problem, the job counts as completed.
Where will it be available?
We're starting in Mauritius. The waitlist asks for your area so we know where to open first.
What happens to my details?
We keep your email and answers only to contact you about the launch. See the privacy notice for the full details.
What if the job isn't done properly?
When you post a job you write what “done” looks like. If the finished work doesn't meet your criteria, report a problem before the time limit and payment stays held. A person compares the photos with your criteria and decides: payment to the provider, a partial refund, or a full refund (with our service fee returned). You can appeal within 72 hours. Read the full refund policy.
Be first when we open.
Join the waitlist as a customer or as a provider. It takes ten seconds.
Join the waitlist